EUROPEAN UNION CUSTOMERS NOTE: YOU WILL BE CHARGED A SEPARATE CUSTOMS TAX BY YOUR LOCAL POSTAL SERVICE ON GOODS PURCHASED FROM OUR SHOP PRIOR TO DELIVERY (FRANCE, GERMANY, SPAIN, ITALY, AUSTRIA, DENMARK ETC see below).
We ship from the UK worldwide most weekdays.
We use UK Royal Mail passing to domestic postal services in your country. Poster-mags, badges and other small items go untracked to save customer's shipping costs. T-shirts and larger orders are tracked. Shipping is charged at cost. Occasionally a very large order will get overcharged at checkout due to the way Big Cartel calculates the cost but we'll refund the difference in these cases.
Delivery times vary depending on where you are. UK shipping usually arrives within 2-3 working days. International delivery takes between 1 and 2 weeks normally but sometimes can take longer. We may need to allow up to 28 days in some cases but do get in touch at [email protected] if there is an issue with your delivery.
EUROPEAN UNION
If you are in an EU coutry please note: We can only deliver to you under the conditions outlined below. Ordering signals your consent to our terms. IF YOU DON'T AGREE TO THEM PLEASE DO NOT ORDER FROM US.
Since Brexit, Big Cartel still have not implemented Import One Stop Shop (IOSS) which is a scheme to charge EU customers import duty at the point of sale and route that payment to the right place. We have begged and hassled them to do so (it’s a simple add-on) but no. (Shame on you Big Cartel)
EU customers can buy from us "Delivery Duty Unpaid" (DDU) which means that you are liable to pay any duties and taxes on your order, in your own country when the goods arrive. The amount depends on the value of the goods. It won’t be any more expensive than IOSS, you’d just pay the duty later, and directly to the customs body in your country. You will need to keep an eye on tracking and go collect your package when it arrives locally. Don't depend on your local postal service to notify you. They often don't and then the package gets returned to us, making everyone sad :(
If you live in the EU and want to make an order with us, we can only ship using DDU. YOU WILL PAY TAX ON THE GOODS ONCE THEY ARRIVE. It’s important to us that you communicate with us if the process does not go smoothly. Go ahead and order through the shop and please put DDU in the notes.
EU Countries are:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
CENTRAL AND SOUTH AMERICA AND SOUTH AFRICA
We don't generally ship to Central and South American countries and South Africa, but get in touch with Lou at [email protected] to discuss if you want to as we will make exceptions if there is good communication.
THIRD PARTY PARCEL HANDLERS
We do not accept shipping addresses to third party parcel handlers like Parcel Motel and others due to a high number of failed deliveries. If this is a problem for you, get in touch with Lou at [email protected] to discuss delivery options.
